LEADERSHIP AND COACHING

Winning coaches understand if they want to keep winning they can't focus on the score. The score can't be coached or managed. Instead, they have to identify the causes that produce the score they want and start coaching and managing those causes.

Are you running an organization or managing people. Are you an executive who needs to improve their company's results? It's fairly simple, even easy, to identify the results you want or need to produce. However results can't be managed. Improving areas or generating new results requires identifying the causes that produce them and coaching and managing those causes.

The first thing to acknowledge is that all working people are like performing artists. They're really the same as athletes, actors or musicians who need coaching or direction to produce peak performance. Once you acknowledge this you can begin to understand their need to be coached. In fact, you will start to understand what's missing in most organizations. IT'S LEADERSHIP AND COACHING!

Here are the areas and some specifics for you to get started if you are going to stop being a frustrated traditional executive or manager and become a successful leader who coaches people to their peak performance.

Create A Performance Culture
Instill an attitude that their work is a performance art. Build a team of passionate people who care about customers and helping people while being an advocate for their profession. This will require the full force of your will. You'll need a firm belief that you are working to leave a legacy, not just working to produce results. I used to advise my clients to only hire people who already had a passion to pursue being their best and had an outstanding work ethic. This doesn't work any longer because you won't find enough people that possess these traits. We've experienced too much of a deterioration in what's considered average. Our standards have fallen. You need to be prepared to develop and inspire people to grow and improve if you want to be a successful leader or coach.

Recruiting
Do you know your next employee? Do you have a bench, feeder system? Do you know where to look for your next employee? A coach's first action is to recruit people. This has two purposes. First, performers should know if they don't perform they can be replaced. This is the first step in instilling a performance culture. Second, and more obvious, you need to find the people you want to work with. You want to do this differently than your competition so you have a better chance of hiring people you can coach who will create a winning organization.

Coaching...Attitudes
Attitudes produce actions that generate results. Attitudes are dominant thoughts and beliefs that make up a person's state-of-mind while raising their ability to perform to their peak. Top coaches manage attitudes that create the company's atmosphere or culture. Coaches instill dominant thoughts that create positive attitudes and high emotional intelligence. This requires making personal contact daily with your people to check their attitudes. This allows time for you to support positive attitudes or coach them up to make sure they are ready to perform.

Teaching/Training...Skills and Knowledge
Coaches are always teaching. They teach to improve the skills and knowledge of their people. They train people by holding them accountable to learn and improve.  It's a coaches responsibility to make sure people train so they are prepared to perform to their peak. Being a teacher and trainer is an ongoing part of being a coach. So, coaches have to study, learn and grow regularly if they are going to be a successful leader. Regular scheduled education for learning and growth are a coaches responsibility but creating a culture where change, learning and growth are a habit is the real requirement for success.

Managing...Actions
Managing actions is the exercise of assigning and monitoring the work of your people. The people who don't want to improve won't like being held accountable and they often call this micro-management. It's not micro-management, it's responsible management. There are two distinct purposes for monitoring work. The first is accountability. The second, and most important, is to create real life opportunities to coach attitudes, teach skills and knowledge while assigning actions to be taken that you can monitored and do this all again. This is the circle of coaching, teaching, training and managing to coach teach and train that will produce the improved results you desire.

These are just some of the skills a successful leader and coach must master and practice daily. Peak performing management and coaching are often the missing links in a company or organization. I have been coaching, teaching and training executives and managers for more than 20 years. I was first taught these traits by my father, a football coach, and later had them reinforced in one-on-one sessions with John Wooden. I have since practiced, polished and developed them in real life business environments while by implementing them with my clients.

By Mike Moore

More about → LEADERSHIP AND COACHING

LOCKER ROOM LEADERSHIP...THE TALE OF A COACH'S SON

"The most difficult thing I do is getting them ready to play each week." Vince Lombardi.

CHARLES MOORE

My father, Charles Moore, was a coach and leader.  He raised me, taught me and prepared me to become a coach and teacher. I grew up in his coaching office watching game film, on the practice field and in the locker room. I spent time with him learning to game plan and plan practices to prepare athletes to execute his plans. I watched him prepare his players to perform and was on the sidelines and heard the in-game coaching,  halftime adjustments and post game speeches which were always to get them ready again. Then I spent time listening to other coaches exchange ideas and heard coaches speak at coaching clinics. I am a coach's son, raised to be a coach and thankful for the lessons I learned.

The last time I spoke to legendary Major League Baseball Manager and family friend, Bobby Cox, he reminded me that I was doing what my father raised me to do...In business, rather than in sports.

My father exposed me to many of the great coaches of the past 50 years and I learned from all of them. Coaches like Vince Lombardi, Bear Bryant, Tom Landry, Red Auerbauch,  Don Shula, Chuck Knoll. Then I began to study coaches like Bill Walsh, Bill Belichick, Pat Riley, Phil Jackson, Tommy Lasorda, Bobby Cox, Bill Cowher, Mike Tomlinson, Pete Carroll and Jim Harbaugh. The one who influenced me the most after my father, was in my opinion the greatest coach of all time...John Wooden.

THE HARBAUGH'S

My Dad spent my childhood, teenage years and early adult life preparing me and helping me refine my coaching insights and skills. He and I talked for hours on end about how to apply what we both knew about coaching to business leadership and management. We found that all he had taught me applied to coaching, executive leadership, sales management and salespeople. In addition, I learned something from every coach I ever played for, every person I ever worked for and every client I every consulted with or trained...Every single one of them!

I found that life and business was a performing art, just like sports. I also learned that people performed best when 'coached up' by a leader. I believe that sports are important to society not because of who wins or loses but because of the lessons we can learn about peak performance, coaching, teamwork and leadership. Don't get me wrong, winning makes playing the game more fun, just as achievements make life more fun, and coaching and leadership is about preparing people to have more fun!

After using all I had learned to lead, coach and manage people, I began writing, speaking, teaching and training about what I had learned that would help others prepare to perform to their peak to produce their best results. 

JOHN WOODEN

I was blessed in 1996 to have John Wooden take the time to meet with me. We spent hours discussing coaching, leadership and teaching. John graciously spent those hours at his home in Encino, California where we shared ideas about how leaders should view winning, losing, relationships and life. He opened up and shared his wisdom and insights and patiently answered all my questions. I lost my father, Charles Moore, in 1992 and John in 2010. I miss them both and feel very fortunate to have called them my mentors and coaches...I love them both.

Their influence and impact on me, and many others is their legacy and the reason they will never be forgotten. The lessons I learned from my father, John Wooden and the other great coaches have served me well and helped me serve others.

Now, I am teaching leaders, managers and coaches how to build businesses, teams and individuals that produce their best results. The following are some of the high points I teach in my 'Locker Room Leadership' seminars and coaching sessions.

1. Great leadership, coaching, teaching and managing is an act of will.
2. Leadership is something you do with people, not to them.
3. If you stop learning you'll stop leading.
4. In a locker room, boardroom, sales office or any group, if you pay attention, you can hear and feel the attitudes of the people.
5. If you pay attention you can tell if people are ready to perform.
6. Peak performance is a Spirit (Attitude), Mind (Knowledge and Skill) and Body (Actions) experience...To win in sports, business and life, they have to always be in that order.
7. Leaders don't worry about averages or excellence they raise the standards...The lowest form of behavior that's acceptable.
8. Who you are as a coach or leader is the lowest form of behavior you except...It's not your average or top people's performance but your lowest producing performers...That's who you are as a leader.
9. Winning coaches spend time with the people they least want to engage...The people who need to improve the most.
10. Leaders assign, monitor and teach to generate improvement.
11. Leaders manage the atmosphere...the air! They do this by managing attitudes because attitudes create behavior that results in winning.
12. Leaders inspire, motivate and hold people accountable to be their best.
13. Leaders challenge people to change their average thinking, so they can grow and improve.
14. Leadership skills can be taught, learned and improved but need insight, intuition and a personal touch to become most effective.
15. Great leaders love people...That's where their insight, intuition and personal touch comes from.
16. Most managers and coaches sabotage the results they want by trying to manage the results.
17. When you manage results you’re too late to lead.
18. Results, the score and winning, can’t be managed. Winning comes from preparing the spirit, mind and body.
19. Results, the score and winning come from the intentions, attitudes, skills and actions that were present long before the results.
20. Intentions, attitudes, behavior and skills can be taught and managed through the discipline of preparation.
21. Winning will take care of itself when leaders manage the things that create the score.
22. Leaders lift people to accomplish beyond their own expectations through preparation.
23. Never forget that your standards define who you are as a coach or leader.
24. Leaders never compromise their standards, instead they use them to teach, motivate and inspire.
25. Leadership is about people first but no one person is more important than the team.
26. Treating everyone the same is the fastest way to show favoritism.
27. It takes courage to treat each person the way they deserve to be treated…The way that's best for them.
28. Leader’s help people grow and become their best by working with them, to get them to do the things they don’t want to do, that will create the results they both want.
29. Leaders manage people’s intentions, attitudes and dominant thoughts that create the behavior that produces the results.
30. Leaders pay attention and listen to manage the atmosphere by managing the attitudes and state-of-mind of people.
31. Great leaders get uncommon results from common people by requiring them do the work to become uncommonly prepared.
32. In the absence of leadership, mediocrity will lead and failure is assured.
33. You won't know how good a job you've done until you see how the people you've led, mentored and coached turn out...Sometimes that takes years.

 By Mike Moore

More about → LOCKER ROOM LEADERSHIP...THE TALE OF A COACH'S SON

IMPATIENT AND UNREALISTIC

Leaders believe things can be done more quickly and that more is always possible. They understand there are limits but are always looking for ways to exceed them. They see obstacles as a sign they are on the right path to accomplish significant results because obstacles stand between mediocrity and their destination.

This often makes them hard to deal with if they aren't servant leaders who realize people come before results, because people produce the results.

Being decisive and taking action are key traits of these top leaders. They don't wait for the perfect plan because they know it doesn't exist. Instead, they are flexible so they can take actions to implement their plans and perfect them as they go along. This produces positive results while others are working to perfect their plan. It also creates a culture of change, adaptation and flexibility within the people in the organization they lead. In addition, it provides the opportunity to coach, teach and train people as they implement and adjust their plan.

These top leaders aren't quick to make decisions because they are rash or rush to judgement. It's because they are always paying attention, have a vision, purpose and mission that drives where they are going. This helps give them understanding, insight and intuition that enables them to be decisive and take action.

They adjust as they go because they are confident enough in where they are going so their ego doesn't get in the way. This allows them to be flexible by not worrying about being right, but instead, focusing on doing what's best to get where they are headed.

So, leaders know where they're going, pay attention and make decisions with ease. They challenge their followers to the point that they are often seen as unrealistic and impatient but these traits serve to produce superior results.

By Mike Moore

More about → IMPATIENT AND UNREALISTIC

TIPS & TRAITS OF TOP LEADERS

LEADERS EARN RESPECT...BEFORE APPROVAL OR FRIENDSHIP!

TIP...BUILD TRUST

     Be accountable...Take responsibility

     Create an open, positive, risk taking environment

     Focus on solutions, not fault finding and assigning blame

     See unwanted results as an opportunity to improve individuals and the organization

     Don't be defensive...

     You don't have to have all the answers...Just help people find them

TIP...SET & HOLD HIGH STANDARDS

     Raise the bar...The lowest form of behavior you allow is who you are as a leader

     Blur the lines between job assignments...The mission is everyone's job

     Don't allow average behavior

     Assign and monitor all work to teach and coach using specifics

     Hold people accountable

TRAIT...CARE MORE ABOUT PEOPLE THAN RESULTS

     Manage people's attitudes before they become actions and poor results

     Don't allow people to accept average behavior

     Care enough to challenge people to get them to do what they don't want to do

     Don't overreact...Make people more important than results and the results will improve

     Teach, coach and mentor to help people grow

TRAIT...SUPPORT & VALIDATE PEOPLE

     Make taking time for people a priority

     Be respectful...Pay attention and listen

     Ask people's opinions...Pay attention and listen

     Reward extra effort...Pay attention

     Make people feel important...Pay attention

     Did I mention...Pay attention

TRAIT...EMBRACE CHANGE, MAKE IT A RITUAL

     Be a change advocate...Lead the change

     Encourage change...Ask people how they and the organization can improve

     Question everything...Never except or settle for the status quo

     Help people change to improve...When they don't, change your people

Be mindful that people will treat each other and your customers the way you treat them!

More about → TIPS & TRAITS OF TOP LEADERS

THE ROAD AHEAD...NEW LEADERSHIP REQUIRED

We are headed for more trouble as many of you are witnessing and sharing with me daily. The majority of stories shared with me include faltering hopes, negative attitudes and a sense of doom from those on the front lines of business...salespeople. Frustration is mounting among many salespeople that their daily reality and their companies leadership approach aren't aligned. In fact, many salespeople feel their companies leadership is detached from their reality.

We are, and have been, in a transition to a 'new age of business' for many years. As a point of reference, the 'digital age' wasn't a transition to a new economy or age of business, it wasn't an age at all. It was the addition of advancing technology to the industrial age. The transition we are in now is a transition as significant as the one from the agricultural age to the industrial age and includes a shift to a 'new economy'. We have been experiencing the pain of this transition since 2008 because it was seen as part of the old cyclical economy instead of a major transition or shift.  

Leaders responded with old solutions to past cyclical downturns, instead of reacting to the transition with new ideas, thinking and actions.

Many business leaders are still suffering from 'economic normalcy bias'...They believe because it's never happened to them before it won't happen now. Their past experience and comfort clouds their vision. What they're experiencing is very much like the people who believed the earth is flat...Their belief didn't make it true, it only held them back and robbed them from exploring what was possible. It took new thinkers with a vision of a new world and the courage to fail, to explore the truth and succeed...Just as it will today. Mainstream economists are starting to acknowledge that we're not in a downturn but have entered a 'new economy'.

Too many leaders and almost all followers are waiting for and banking on a recovery that isn't coming...I am not sharing this with you as bad news, it isn't doom and gloom. In fact, this transition is good news! 

Great news, in fact, for those with clear vision, courage and the right attitudes to take advantage of the opportunities a 'new age of business' presents. The leaders in this 'new age of business' will experience great new successes just as those in the past did.

Struggling with this transition shouldn't come as a surprise though. It happened before. It's hard to be a successful leader from one age to the next because what made you a success in one doesn't assure your success in the next.

Contrary to most, I don't believe change is painful...I believe it's the resistance to change that causes the pain. The evidence of this is seen when we embrace change and become reenergized with new vision for the future or resist change and suffer in the fight to maintain our comfort with our status quo and past successes.

The old cyclical economy is broken and there is no recovery coming but there are many opportunities for new leadership to succeed today and in the coming years .

What we are experiencing is different, unique in fact. Changes in demographics, business and work ethics, consumer attitudes, economic debt, technology and globalization have all come together to drive this transition. There will be many winners in the 'new age of business'. The question is will you be one or will you get caught holding on until it's too late?

For those leaders holding on to the old economic model, the temporary short-term successes experienced, read or heard about, just help them hold on to the status quo a little longer and postpone their successful transition. 

For those with vision, who trust their instincts and truly believe people are a businesses greatest asset, new achievements and success are just around the corner.

Change, real change, is coming and it's bringing with it new amazing opportunities for those with the courage to truly put people first, hold them to a higher standard, embrace new thinking and take bold new actions. These people will become the leaders in this 'new age of business' and begin to writing the next chapter in history.

Welcome to the 'people first age of business'.

By Mike Moore

More about → THE ROAD AHEAD...NEW LEADERSHIP REQUIRED

15 Ways to Acknowledge Your Sales Management Team's Efforts

You may think that you have the best revenue control team around. But do they know how you feel? Finding little ways to recognize your staff's performance can go a long way to reducing income and increasing the success of your company.1. Create a message panel in a highly noticeable place, e.g., the boardroom where your revenue agents satisfies, the staff space or cooking area area, where you

More about → 15 Ways to Acknowledge Your Sales Management Team's Efforts

Hello World

Hello World

More about → Hello World

Tips For Managing Sales Meetings

Handling your large business revenue events can be quite the pressure. You have to strategy the occasion, choose the location, create sure everyone who is required visits the occasion, and you have to strategy the program and subjects of conversation. In addition to the drinks, vehicle parking, and time slot machine games that fit into everybody's routine. The fact is you already have enough on

More about → Tips For Managing Sales Meetings

LEADERSHIP...THE POWER OF CARING

After a leader decides their job is to serve people, the greatest power they possess is caring for the people they serve. Make no  mistake. Caring is a choice leaders have to make. They may not always like all the people they serve but they have to choose to care about them or they are not a leader, just a manager doomed to produce average results.

No one will trust or follow someone they think cares more about money, things or results than they do about them. People accept direction, guidance and teaching from a person they believe cares about them, wants the best for them and is willing to hold them accountable to a higher standard than they hold for themselves. They develop loyalty and a willingness to follow someone who demonstrates their concern for them and wants what's best for them. They instinctively know that someone who cares about them believes in them.

Leaders also understand that people don't always like their leader when they are holding them accountable. In fact, I believe the phrase micro-mangement was created by followers to try and get leaders to stop paying attention to what they were doing, leave them alone and let them be average.

Leaders don't accept average behavior or people who accept being average. They understand that not everyone wants to be exceptional...If you are in a leadership position and you believe your responsibility is to help everyone become exceptional, then you're fighting a losing battle. Not all people want to be exceptional and you don't need them to be for your organization, company or team to be extraordinary.

You only need your people to be above average by executing your plan with enthusiasm, commitment and concern for each other, to create an extraordinary company or organization. When this happens, and only when this happens, do they become a true team. Until then, they're a group of individuals working for you and it's the leaders job to serve them until they become a team.

When you care about people you are committed to making them the best they are willing to be. This gives you the courage to challenge them, hold them accountable and accept that they will not always like you but they will respect you and eventually call you a mentor.

In this position you will be teaching continually. That's what leaders do. They are tireless teachers committed to helping the people they serve to learn, grow and improve. To do this, leaders have to develop the habit or ritual of continual learning.

When the choice to care is made, leaders stop wanting all their people to think alike, or think like them. They become less defensive of their position, open up and begin to embrace the differences, strengths and weaknesses of the people they serve. They are better able to evaluate people's talents, skills and self-discipline so they can put them together to produce the best results.

After all, no winning organization is ever made up of all 'milk drinkers', people who all think and act the same. It takes a diverse group of people with different skills to win and it takes a leader who cares about them to bring them together. The best way to make this happen, is to choose to care more about the  people you serve rather than your plans or results. When you do, they will follow you and become a team who cares about each other and your plans.

They will be a team on a mission with a 'people first' leader who cares about and serves them. This is the best way to get a group of mostly average people to rise above mediocrity and produce extraordinary results.

By Mike Moore

More about → LEADERSHIP...THE POWER OF CARING

Management - Skills Needed For Managing People

To experience the achievements that you want to reach it is vital to adhere to a demanding effective time control schedule. This will allow you to manage your some time to power as effectively and effectively as possible.The first step is to adhere to a written strategy such as a everyday or every week strategy related it with your monthly or every quarter strategy as this sets genuine

More about → Management - Skills Needed For Managing People

How To Be A Top Sales Manager Starting Today

Managing a efficient revenue staff is no easy process. You don't have control over what your revenue associates do, and yet your profession and economical well being is based on the achievements of the associates on your group. The most beneficial revenue professionals have common attributes and implement confirmed revenue techniques to allow them to continually outshine their colleagues. If

More about → How To Be A Top Sales Manager Starting Today

DON'T WANT TO BE AVERAGE? BE BETTER PREPARED!

How can you prepare to be more cheerful, happy and prepare to handle the hassles of a normal day? How can you assure yourself of not being average? 

When people wake up in the morning they have an expectation or intention for their day. It's a choice that separates average for extraordinary. What are your intentions or expectations for the day ahead?  I've asked individuals and groups, large and small, this question over the past two decades and the overwhelming number one answer is, “I want to have a good day”.  When I ask people to define a good day, the definition is, “A day with little to no problems or hassles”.   When I ask them how many days a year this intention or expectation is met, they usually answer, “None”.  Yet, they wake up each day and repeat this behavior without changing their expectation or intention. The vast majority of people start each day with an unrealistic expectation or intention, that when not fulfilled, makes them frustrated, upset and unhappy. When we set expectations that aren't met, we are usually disappointed.

Managing your own intentions and expectations drives your daily emotions and state-of-mind. Average people focus on their circumstances and not their solutions. This makes their circumstances the driver of their emotions. This will make their emotions or state-of-mind a roller coaster ride of peaks and valleys that sabotage their ability to create the results or life they want. 

First, let’s look at why people set an intention or expectation of no problems, no hassles and no worries, and defined this as a good day.  When we wake up each day we have a choice to make, “Better or Comfortable”.  Our human nature seeks comfort before improvement and is satisfied to be comfortable. We don't want to be average but have to choose to do things we don't want to do if we want to be above average. We don’t wake up each day driven to be better human beings or to make things in our life better.  So, the challenge is how to overcome our human nature and stop sabotaging our own lives. 

When we define a good day as no problems, no hassles and no adversity and then meet the first problem of the day, how do we react? If you said, “Frustrated” you'd be right.  Your expectation or intention has set you up to be frustrated. Not the best state-of–mind to handle life or work problems. This pattern of behavior begins a downward spiral of poor emotions. These emotions make you less capable of handling the next problem. Maintaining this emotional cycle may even make you avoid, withdraw or quit trying to overcome the obstacles in your day. The end result of this is average, at best.

How can you change your expectations or intentions to change your results? Remember, "Everyday the choices you make, makes you".  When you start your day, change your expectation or intention by changing your definition of a good day.  Let’s revisit the idea or definition of a good day. If your choice is comfort you define it as “no problems”. Think about when you feel best about yourself. Your self-worth or self-esteem is best when you overcome adversity, solve problems and help others.  So to change your results, to develop the emotional state-of-mind to make a difference in your life, you need a new definition of a good day.

This new definition can help you make a better first choice as you wake up each day. Define a good day as one where you find, meet and overcome problems and adversity. Yes, you need to wake each day looking for problems.  Problems to solve that will help people.  Just a note...You shouldn't be looking to make problems...that won't make for a better life. You need to look for and find existing problems, and then help solve them.  If you are part of a problem, stop complaining and start finding solutions. This definition will help you to stop avoiding conflict and endure difficulties with the proper emotional state-of-mind.  Armed with this new definition, when you find problems, you will be eager to meet them head-on and won't become frustrated.  You'll become an overcomer and not a victim of your circumstances.

Adversity and problems are the obstacles that stand between where you are and the results or life you want.  The first step to overcoming adversity and problems is to develop an attitude or emotional state-of-mind that can overcome the obstacles. Our attitudes are most affected by our intentions and expectations that create our daily choices and allow us to choose to be better rather than comfortable. This thinking will even start to help you embrace change and stop fighting to hold on to a status quo that may be keeping you average as well. 

Redefine a good day, expect problems and hassles. Become an overcomer, a solution finder, and then you'll begin to experience a, 'Good Day'...everyday. This cycle of behavior will make your life is a journey of solutions that serve others and rewards you with the results and life you want.

A final thought for leaders...You are responsible to teach, prepare and help people set expectations that will allow them to live and work towards a better life. Helping people understand how their expectations and intentions are empowering them or sabotaging them is a good first step.

Change your expectations to prepare for the hassles of life to increase your happiness and improve your results. Expect more of yourself and less of others...These is one of the top traits of leaders and peak performers.

By Mike Moore

More about → DON'T WANT TO BE AVERAGE? BE BETTER PREPARED!

Coaching a Sales Professional: Information Accumulation

Coaching someone in revenue isn't easy work. Not because the consumer is always difficult, but more so because the occupation is complicated, to say the least. This article is one of 7 that I have published to help teachers & professionals trainer revenue professionals. Not that these 7 cover everything, but I think they are considerable when expecting to set a firm groundwork for a

More about → Coaching a Sales Professional: Information Accumulation

PEAK PERFORMANCE...ON DEMAND

When your opportunity to perform presents itself, will you be nervous and falter, or eager, excited and ready to perform to your best? Will you take full advantage of the opportunity? Peak performers are always ready when their opportunity comes. Champions rise to the occasion and their best comes out when it is needed. How does this happen? Are some people just luckier than others?

The answer is simple...I didn't say easy, just simple. Peak performers, champions and those that sustain peak performance and enter the Hall Of Fame in any industry, have no secret formula. They didn't find a short cut to success. It doesn't exist.

They do possess a special ingredient...One that average performers lack. They develop and depend on self-discipline, they know it's what separates average performers from peak performers. Self-discipline...The will to prepare, the ability to do the work to be at their best when their best is needed. You can become a peak performer, a person who finds and stays in the 'zone' but you'll have to do the little things to be prepared.

You have to put in the time and do the work to know that you're ready. Preparing to perform requires your commitment to do the things that most people avoid. Peak performers invest in themselves by doing the things they don't want to do, that produce the results they want. This is the difference between average and excellent, winning and losing or peak performance and 'choking' when your opportunities present themselves. In addition, opportunities come more often to those who are prepared than to those who are waiting for them to happen. So, self-discipline leads to more opportunities and peak performance.

Peak performance requires preparation spiritually, mentally and physically and this requires self-discipline and the understanding that these stay in that order of priority. Preparing to perform, being healthy and whole, demands all three in the proper order. Until you learn this, and practice the self-discipline to prepare, you will not become a peak performer. When you do, you'll reach new heights and set new standards for yourself.

Self-discipline is the first requirement if you are to be prepared. It is the key step to developing your attitudes and skills. It is the driving force to taking action when others become paralyzed or 'choke'. Self-discipline leads to self-control which creates self-confidence and produces the self-realization of your peak performance. It is the human power that allows us to overcome the odds, perform the incredible and accomplish the amazing.

Because peak performers are prepared to perform they have an unwavering belief they were meant for the key moments in their lives. They have the confidence and faith to take the risk to fail because they know they can perform. In fact, they believe it's their purpose and their mission to be their best when their best is needed. This makes them eager, excited and ready when their time comes. They enter their peak performance zone easily and execute what they believe they were meant to do. They perform to their peak on demand!

Develop your self-discipline, prepare yourself spiritually, mentally and physically and become a peak performer!

More about → PEAK PERFORMANCE...ON DEMAND

Finding Modern Selling Techniques Through Sales Training Programs

There are many different sources a company can turn to when trying to determine the best possibilities for driving revenue and attaining more customers. While many companies depend on the alternatives provided by marketing and advertising strategies, these sources will only allow you to sketch in customer fascination. The most efficient way to produce revenue for your company is to have a

More about → Finding Modern Selling Techniques Through Sales Training Programs

Fundamentals Gained With Selling Skills Training

Regardless of the possibilities you may have taken benefits of when it comes to advertising your company, utilizing internet sources, or enjoying technology, most experiences of achievements result from employees to produce revenue. While customers are often sucked in by the different sources utilized to manage customer fascination, this only symbolizes a single stage of the many steps needed to

More about → Fundamentals Gained With Selling Skills Training

LEADERS SET AND RAISE STANDARDS

Leaders set and raise standards. Let's be clear what that means. It's not the averages...It's not your best...Standards are the lowest form of behavior you will accept.

At the end of the day the lowest form of behavior you accept, is who they are as a leader. Think about that for a minute and let it sink in...Re-read it!

Once you accept that who you are is attached to the lowest form of behavior you accept, once it truly sinks in, it should motivate you to deal with that person or persons who has been lagging behind or causing you to be frustrated. It should also make you look at the bottom and work to raise the standards not just celebrate the top and hope that the bottom 'Gets It'. This understanding will motivate you to stop sending subtle messages and start communicating openly, honestly and directly. Making direct communication your strength is a key component to becoming a 'people first' leader. This will help make the standards clear to those who have to perform to meet them.

Focusing on setting and raising standards motivates leaders to spend their time working on their lowest performers . This means they have to invest their time in the people who they'll least want to spend it with. Until you decide your job as a leader is to improve the lowest performers you'll avoid them and spend too much time with the top performers. That's often what managers do, but leaders know and understand it's the bottom performers that drag the organization down so they invest their time in them.

Leaders are always teaching people to do what they don't want to do, to get what they want and it starts with you...If you do what you don't want to do, what you'd put at the bottom of your 'To Do List' first, then you'll get what you really want...Higher standards and improved performance.

Celebrate success and enjoy your top performers, but invest in those that can improve the most.

Raising the standard will raise the performance of your middle performers because they don't want to be too close to the bottom. This in turn will drive the top performers as they will rise to the occasion and maintain their position at the top while setting new highs.

Setting and raising standards increases everyone's pride in their position and organization. Most people may not be motivated to be extraordinary, but no one wants to be average...Maintaining high standards will improve everyone self-image, personal pride in their organization and motivation to not accept average behavior.

Setting and raising standards is where the hard edge of leadership comes in. No compromise is acceptable or it isn't a standard, just a suggestion.

Standards are met or there are consequences...The first consequence is more attention, coaching and teaching. The last consequence is replacing people to maintain the standard. Invest your time in the bottom performers , raise the standards, help people change to meet them...or change your people.

More about → LEADERS SET AND RAISE STANDARDS

Fundamental Changes In Selling And The Way In Which The Modern Sales Person Operates

Over the years companies have been flooded by numerous ideal designs and control techniques. Just a few cases of such techniques that can be found on various control exercising programs include: downsizing, connection marketing and advertising, power, total excellent control, re-engineering and benchmarking. All these concepts have created improvements within our companies and in also in those

More about → Fundamental Changes In Selling And The Way In Which The Modern Sales Person Operates

Sales Promotions: Do's and Don'ts

Sales promotionis a method to market the revenue in addition to conventional marketing techniques such as promotion or personal promoting, offering provides of example, present ideas to the individual and so on. In other conditions,it is a way by which the companies/business owners/corporations benefits their clients which in turn helps in gaining more clients.Sales special offers should be done

More about → Sales Promotions: Do's and Don'ts

LEADING BY EXAMPLE...FULFILLING YOUR PURPOSE

Help people prepare, learn and grow so they'll recognize, seize and fulfill the opportunities available to them.

This doesn't always mean you'll be liked or popular with those you are responsible to lead. Most people don't like to prepare, learn or grow. Most people just want to be comfortable, it's part of all our human nature, and when leaders challenge, push and stretch people they usually put up some resistance.

It's a leaders responsibility to teach, motivate and inspire people to overcome their human nature, natural tendencies, and experience the best of themselves. When people don't overcome their human nature they become average , and average has to be unacceptable for a leader.

As a leader, your credibility and influence will come from being a person who does this themselves...Your influence will increase when you display the ability to discipline yourself to prepare, learn and grow...To overcome your human nature.

Leading by example isn't the willingness to do what you ask others to do, it's the willingness to do be you should be, while helping others become who they should be. It's about finding and fulfilling your purpose and helping others find and fulfill theirs.

By Mike Moore

More about → LEADING BY EXAMPLE...FULFILLING YOUR PURPOSE

What Will Make a Solid Training Program For a Sales Representative

How to get ready for team trainingEvery occupation, expertise or game needs focused efficient initial exercising and continuing training for achievements and continuing enhancement.You don't instantly become a physician, attorney or professional. Neither do you just choose up a team and win an open tournament or choose up a golf racquet and win Wimbledon, it take time to learn the fundamentals

More about → What Will Make a Solid Training Program For a Sales Representative

5 Steps For Measuring Demand In Business Operations

Need predicting is basic to any strategic strategy or budget and even to some investment research for your organization function. Without an precise demand prediction of your goods and services it is not possible to strategy effectively for upcoming events, moreover, to respond them properly. It is therefore important for a organization to have the ability to fulfill its customers and

More about → 5 Steps For Measuring Demand In Business Operations

INTENTIONS CHANGE RESULTS

Most people don't need new skills as much as
they need new intentions, attitudes and leadership.
We cannot choose the path of least resistance, 

the easy way, and get exceptional results.

More about → INTENTIONS CHANGE RESULTS

LEADERS KNOW AND BELIEVE...

People are spirit, mind and body...Keeping it in that order is a priority.

Attitudes come from the spirit, the mind holds skills and knowledge and the body performs the actions.

Attitudes are more important than skills.

Skills can be taught when the attitudes are right.

Actions do speak louder than words.

People move in the direction of their dominant thoughts.

If you manage results, you'll be too late.

Managing attitudes is their job.

They have a higher purpose.

People are more important than things.

Character is more important than reputation.

They are always being watched and judged by those who don't want to learn, grow and improve, so they'll have an excuse not to.

The truth is always beyond what they can see.

They'll have to do the things they don't want to do, to get what they want.

They'll have to motivate and inspire people to do the things they don't want to do, to help them get what they want and become their best.

The truth is always the best information and communication tool.

Being present, paying attention and listening is a requirement.

Communicating openly, honestly and directly is the best policy.

Most people don't really want to be extraordinary but they also don't like the idea of being average.

The easy way will almost never produce the best results.

People won't always like you when you challenge them to be their best.

They'll have to make the hard decisions and act on them.

The lowest form of behavior they allow or accept is who they are as a leader.

They need to spend time with the people that need them the most, and that's probably not who they would naturally choose to spend it with.

Culture is the cumulative, pervasive or dominant attitude of the people they lead.

It's their job to help people be prepared to, and perform to, their best.

It's a strength to be humble, gracious and forgiving.

Forgiveness doesn't mean acceptance.

Leadership is an act of service, caring and love.

There is a higher power with a higher purpose.

By Mike Moore

More about → LEADERS KNOW AND BELIEVE...

Nine Ideas That Can Help Sales Supervisors Achieve Improved Selling Success From Their Sales Team

One of the key difficulties of promoting is the serious improve in the cost of revenue trips to leads and customers. Despite new revenue techniques, such as e mail marketing, direct contact between a salesperson and the consumer continues to be by far the most beneficial technique to achieve revenue accomplishment. Many revenue professionals attempt to balanced out the improved costs by

More about → Nine Ideas That Can Help Sales Supervisors Achieve Improved Selling Success From Their Sales Team

TIPS & TRAITS OF PEAK PERFORMERS

Comfort and familiarity are the enemy of peak performance. You are in danger of losing your edge when you reach a comfortable place or become too familiar with your routines. After reaching a comfort zone when familiarity sets in, it breeds boredom which reduces enthusiasm.  

This comfort and boredom causes people to stop being curious, learning, growing and pursuing new challenges and achievements.  Comfort can never be the primary goal if you want to be a peak performer but it can sneak up on you and sabotage the mind-set needed to be a peak performer.

When you seek comfort and achieve it, the danger is that you'll begin to protect your comfort zone and stop working to change, grow and improve. In fact, you can begin to become defensive and aggressively resisting change.

Albert Einstein defined insanity as, "Doing the same thing over and over and expecting a different result." My definition is, "Most people choose the easy way or path of least resistance, and then expect exceptional results".

Studies have shown most people will fight to stay in an unhappy situation rather than move into an unfamiliar or unknown situation that could bring them happiness. It's giving in to these natural desires for comfort and familiarity that makes most people produce mediocre results. They are the drivers of average behavior. They are the enemies of peak performance.

A peak performers biggest challenge is to reject the natural human desire to seek comfort and make a habit of pursuing change, growth and improvement. It's really an issue of becoming comfortable with the unfamiliar and staying outside your comfort zone. In the end all great achievements begins with self-discipline and the will to take actions other work to avoid.

Peak performers do the things average people avoid. They wake up each day and do the things they don't want to do because they know everything of value in life is the result of actions they don't want to take. One of life's great truths is that extraordinary achievements are on the other side of obstacles. In reality, the greater the achievements you pursue, the more obstacles you'll encounter.

Average achievers are more motivated by discomfort than by the desire to improve and achieve. Most people seek improvement until they are comfortable and then they resist change with the same energy they pursued comfort. 

Coach John Wooden said, "When you think you're through learning, you're through."  The most deadly words in the world are, 'I know that',  because the next thing someone does after they think or say those words is to stop listening, reading or learning.

When things get tough and change is needed, comfort often motivates people to 'hunker down' and 'wait' until things get better rather than taking actions and looking for alternatives to make things better.  Peak performers guard against stopping their forward progress, innovative thinking and advocating change by never seeking comfort.

Peak performers treat comfort as a plateau to be reached and a launching pad to their next achievement. Peak performers keep climbing because they know if they don't they risk falling becasue fighting to maintain your comfort level is a recipe for unhappiness, mediocrity or failure. Average is just not an options to peak performers.

When the time comes that you'd rather be comfortable more than to pursue change, grow and improve, you are at risk of losing what you are so comfortable having. For peak performers, the choice is simple, even though it's not easy. Peak performers change directions and start again with new enthusiasm. Peak performers are energized by change. They view resistance to change as painful, not the change itself. 

Peak performers are great competitors and great competitors usually lose the will to prepare before they lose the desire to perform and achieve. When this happens, performance suffers and the end is near. 

We are facing unprecedented challenges today and new thinking, attitudes and skills are needed to achieve peak performance. The exciting news is it's an interesting time to live and work. 

There really isn't a risk in letting your comfort go because it's almost impossible to maintain it without change, growth and improvement. Holding on to comfort is like holding water in your hands, it will eventually evaporate, won't allow you to use your hands for anything else and it's easier to just find new water when you need it.

To keep your focus and peak performers mind set, set aside a few minutes each day to suspend what you defend. Set aside your beliefs, knowledge and experience while you attempt to learn something that is unfamiliar or unknown. This can even be looking at what you've been resisting, take the other side and try to argue its validity to yourself...Just give yourself a few moments to not be defensive and protect your position to see what else might be possible.

Peak performers re-energize themselves by embracing change and stretching themselves outside their comfort zones.  Be careful that the attitude and strategy to 'hunker down' and "'wait' for things to improve doesn't sneak into your thinking. 

In the pursuit of peak performance you'll have to stop pursuing comfort, resisting change and holding on to your status quo. Instead, you'll need to challenge yourself to think without limits and become a change agent whose pursuit is achieving all that's possible. Remember your goals are to be plateaus and a launching pad pursuing to achieve all that's possible.

By Mike Moore

More about → TIPS & TRAITS OF PEAK PERFORMERS

How To Motivate Salespeople

Without a concern, one of the most typical concerns I get requested is: "How do I encourage my salespeople"? What a ridiculous concern when the response is sooo easy. And 'no', it's not to pay them more.I discover it difficult to believe that all revenue professionals don't use these typical, efficient and confirmed methods.It's a three-step procedure and will get any dealer to do whatever you

More about → How To Motivate Salespeople

PEOPLE FIRST LEADERSHIP

The customer is always right. How dumb were we to follow this mantra? I think most of us in business and sales can explain what this philosophy was intended to be and yet we've all witnessed the unintended consequences.

This attitude came from our desire for instant gratification which never generates the best results. Do whatever it takes to make sales became the strategy in the, 'Just win baby! and  Just Do It!' age. To win today the mantra needs to shift to, 'Just Do It Right' but first let's look at the unintended consequences before we talk about how to be the leader who can reverse their effects.

The unintended consequences...

If the customer is always right, then the employee is always wrong. Imagine going to work and knowing you will always be wrong...Very demoralizing.

A dysfunctional relationship between buyers and sellers occurred during, 'The Customer Is Always Right' age because buyers were entitled too much and salespeople were focused on make a sale, not doing what's best for the buyer.

The focus on making new sales, not customers, caused buyers to feel that salespeople were more concerned about the transaction than they were about them or the outcome they wanted. Mistrust grew.

Salespeople, customer service and executives became afraid to tell buyers no, walk away or look for a better relationship. Business is all about relationships and it needs a healthy one between buyers and sellers to grow a profitable business.

People were actually treated poorly. Employees were abused and buyers indulged to the point they became spoiled, non-compliant buyers who couldn't be satisfied, sold at a profit or had any loyalty.

Employees began to not trust their own companies. The belief that the company really didn't care about them or the buyer grew. They started to feel that the company only cared about making a profit. Don't get me wrong, leaders need to make sure their company is profitable or they won't be around to care about people. However, if people are their company's greatest asset then they need to act like it.

The phrase 'Do what's best for the buyer' was, and in most cases still is, interpreted as, 'Do whatever they want' to get them to buy or go away if they are complaining.

We intended to improve customer service by pleasing the buyer.  Instead, spoiled consumers soon had no loyalty. This reduced their buying decision to the lowest price which usually didn't result in what was best for the them, creating more dissatisfaction. This became a vicious cycle and war broke out between buyers, sellers and companies.

We talked about customer satisfaction, spent millions on surveys and customer retention programs while our intention and focus to make new customers (sales), offended our existing customers.

None of this is part of a good business plan which created many unrealistic expectations that could not be met.

Business historians will surely look back and write about how foolish 'The Customer Is Always Right' age of business was and the mess we made of business relationships during this period. We chased short term gains and created long term disaster!

Now it is time for the 'People First' age of business and the good news is that the results can be the largest economic boom in history.

To lead your business to the healthiest, most profitable place, you'll have to be more realistic and your people will need to be more important than your customers. That's right, 'People First Leadership' starts with your people, then you can create a 'Customer First Company'

'People First Leaders' do what's best for the people who work for them, and then ask them to always do what's best for the buyer.

A 'Customer First Company' makes customers, not just sales. Doing what's best isn't always what the buyer wants but what's in their best interest. This holds true with your employees as well. What's best for them isn't always what they want but it's a leaders responsibility to serve people, not please people. Serve your people and ask them to serve others and make customers and your sales, revenue and profits will increase. In addition, you'll create long term sustainable growth.

I knew an uneducated man, a high school drop-out, who ended up owning a car wash.  He left for lunch one day and left his son in charge.  When he returned from lunch he found his son at the booth taking new customers money.  The line of cars to wash grew longer.  They seemed busy with lots of new customers and the son was happy.  The son felt good as he talked with the new customers waiting to get their cars washed and the line continued to grow. The father took the son aside and explained that it's easy to take people's money but the most important part of the business was to keep them coming back. He further explained that it only happens because of perfectly washed cars.

He made the point to his son to stay focused getting the cars washed and keeping the line moving. I said he was uneducated, I didn’t say he wasn’t smart.  The memory of this event comes to mind even when I am working with large corporations, industry leaders and multi-million dollar companies. 

He was explaining 'People First Leadership' without knowing it. It's always more important for a leader to spend their time with the people who make customers because customers come back and send other people to your business ready to become new customers. In addition, word of mouth spreads virally in the social age and allows 'Customer First Companies' to establish their brand and grow faster.

This is 'People First Leadership' and it works for all businesses and organizations. Make the people who serve your customers more important than new sales and your business will prosper and grow. 

By Mike Moore

More about → PEOPLE FIRST LEADERSHIP