Showing posts with label Tips and Traits of Peak Performers. Show all posts
Showing posts with label Tips and Traits of Peak Performers. Show all posts

TIPS & TRAITS OF TOP LEADERS

Posted by GozHa on Monday, June 25, 2012



LEADERS EARN RESPECT...BEFORE APPROVAL OR FRIENDSHIP!

TIP...BUILD TRUST
     Be accountable...Take responsibility
     Create an open, positive, risk taking environment
     Focus on solutions, not fault finding and assigning blame
     See unwanted results as an opportunity to improve individuals and the organization
     Don't be defensive...
     You don't have to have all the answers...Just help people find them

TIP...SET & HOLD HIGH STANDARDS
     Raise the bar...The lowest form of behavior you allow is who you are as a leader
     Blur the lines between job assignments...The mission is everyone's job
     Don't allow average behavior
     Assign and monitor all work to teach and coach using specifics
     Hold people accountable

TRAIT...CARE MORE ABOUT PEOPLE THAN RESULTS
     Manage people's attitudes before they become actions and poor results
     Don't allow people to accept average behavior
     Care enough to challenge people to get them to do what they don't want to do
     Don't overreact...Make people more important than results and the results will improve
     Teach, coach and mentor to help people grow

TRAIT...SUPPORT & VALIDATE PEOPLE
     Make taking time for people a priority
     Be respectful...Pay attention and listen
     Ask people's opinions...Pay attention and listen
     Reward extra effort...Pay attention
     Make people feel important...Pay attention
     Did I mention...Pay attention

TRAIT...EMBRACE CHANGE, MAKE IT A RITUAL
     Be a change advocate...Lead the change
     Encourage change...Ask people how they and the organization can improve
     Question everything...Never except or settle for the status quo
     Help people change to improve...When they don't, change your people

Be mindful that people will treat each other and your customers the way you treat them!
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THE ROAD AHEAD...NEW LEADERSHIP REQUIRED

Posted by GozHa on Monday, June 11, 2012


We are headed for more trouble as many of you are witnessing and sharing with me daily. The majority of stories shared with me include faltering hopes, negative attitudes and a sense of doom from those on the front lines of business...salespeople. Frustration is mounting among many salespeople that their daily reality and their companies leadership approach aren't aligned. In fact, many salespeople feel their companies leadership is detached from their reality.

We are, and have been, in a transition to a 'new age of business' for many years. As a point of reference, the 'digital age' wasn't a transition to a new economy or age of business, it wasn't an age at all. It was the addition of advancing technology to the industrial age. The transition we are in now is a transition as significant as the one from the agricultural age to the industrial age and includes a shift to a 'new economy'. We have been experiencing the pain of this transition since 2008 because it was seen as part of the old cyclical economy instead of a major transition or shift.  

Leaders responded with old solutions to past cyclical downturns, instead of reacting to the transition with new ideas, thinking and actions.

Many business leaders are still suffering from 'economic normalcy bias'...They believe because it's never happened to them before it won't happen now. Their past experience and comfort clouds their vision. What they're experiencing is very much like the people who believed the earth is flat...Their belief didn't make it true, it only held them back and robbed them from exploring what was possible. It took new thinkers with a vision of a new world and the courage to fail, to explore the truth and succeed...Just as it will today. Mainstream economists are starting to acknowledge that we're not in a downturn but have entered a 'new economy'.

Too many leaders and almost all followers are waiting for and banking on a recovery that isn't coming...I am not sharing this with you as bad news, it isn't doom and gloom. In fact, this transition is good news! 

Great news, in fact, for those with clear vision, courage and the right attitudes to take advantage of the opportunities a 'new age of business' presents. The leaders in this 'new age of business' will experience great new successes just as those in the past did.

Struggling with this transition shouldn't come as a surprise though. It happened before. It's hard to be a successful leader from one age to the next because what made you a success in one doesn't assure your success in the next.

Contrary to most, I don't believe change is painful...I believe it's the resistance to change that causes the pain. The evidence of this is seen when we embrace change and become reenergized with new vision for the future or resist change and suffer in the fight to maintain our comfort with our status quo and past successes.

The old cyclical economy is broken and there is no recovery coming but there are many opportunities for new leadership to succeed today and in the coming years .

What we are experiencing is different, unique in fact. Changes in demographics, business and work ethics, consumer attitudes, economic debt, technology and globalization have all come together to drive this transition. There will be many winners in the 'new age of business'. The question is will you be one or will you get caught holding on until it's too late?

For those leaders holding on to the old economic model, the temporary short-term successes experienced, read or heard about, just help them hold on to the status quo a little longer and postpone their successful transition. 

For those with vision, who trust their instincts and truly believe people are a businesses greatest asset, new achievements and success are just around the corner.

Change, real change, is coming and it's bringing with it new amazing opportunities for those with the courage to truly put people first, hold them to a higher standard, embrace new thinking and take bold new actions. These people will become the leaders in this 'new age of business' and begin to writing the next chapter in history.

Welcome to the 'people first age of business'.
By Mike Moore

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DON'T WANT TO BE AVERAGE? BE BETTER PREPARED!

Posted by GozHa on Monday, May 14, 2012

How can you prepare to be more cheerful, happy and prepare to handle the hassles of a normal day? How can you assure yourself of not being average? 

When people wake up in the morning they have an expectation or intention for their day. It's a choice that separates average for extraordinary. What are your intentions or expectations for the day ahead?  I've asked individuals and groups, large and small, this question over the past two decades and the overwhelming number one answer is, “I want to have a good day”.  When I ask people to define a good day, the definition is, “A day with little to no problems or hassles”.   When I ask them how many days a year this intention or expectation is met, they usually answer, “None”.  Yet, they wake up each day and repeat this behavior without changing their expectation or intention. The vast majority of people start each day with an unrealistic expectation or intention, that when not fulfilled, makes them frustrated, upset and unhappy. When we set expectations that aren't met, we are usually disappointed.

Managing your own intentions and expectations drives your daily emotions and state-of-mind. Average people focus on their circumstances and not their solutions. This makes their circumstances the driver of their emotions. This will make their emotions or state-of-mind a roller coaster ride of peaks and valleys that sabotage their ability to create the results or life they want. 

First, let’s look at why people set an intention or expectation of no problems, no hassles and no worries, and defined this as a good day.  When we wake up each day we have a choice to make, “Better or Comfortable”.  Our human nature seeks comfort before improvement and is satisfied to be comfortable. We don't want to be average but have to choose to do things we don't want to do if we want to be above average. We don’t wake up each day driven to be better human beings or to make things in our life better.  So, the challenge is how to overcome our human nature and stop sabotaging our own lives. 

When we define a good day as no problems, no hassles and no adversity and then meet the first problem of the day, how do we react? If you said, “Frustrated” you'd be right.  Your expectation or intention has set you up to be frustrated. Not the best state-of–mind to handle life or work problems. This pattern of behavior begins a downward spiral of poor emotions. These emotions make you less capable of handling the next problem. Maintaining this emotional cycle may even make you avoid, withdraw or quit trying to overcome the obstacles in your day. The end result of this is average, at best.

How can you change your expectations or intentions to change your results? Remember, "Everyday the choices you make, makes you".  When you start your day, change your expectation or intention by changing your definition of a good day.  Let’s revisit the idea or definition of a good day. If your choice is comfort you define it as “no problems”. Think about when you feel best about yourself. Your self-worth or self-esteem is best when you overcome adversity, solve problems and help others.  So to change your results, to develop the emotional state-of-mind to make a difference in your life, you need a new definition of a good day.


This new definition can help you make a better first choice as you wake up each day. Define a good day as one where you find, meet and overcome problems and adversity. Yes, you need to wake each day looking for problems.  Problems to solve that will help people.  Just a note...You shouldn't be looking to make problems...that won't make for a better life. You need to look for and find existing problems, and then help solve them.  If you are part of a problem, stop complaining and start finding solutions. This definition will help you to stop avoiding conflict and endure difficulties with the proper emotional state-of-mind.  Armed with this new definition, when you find problems, you will be eager to meet them head-on and won't become frustrated.  You'll become an overcomer and not a victim of your circumstances.

Adversity and problems are the obstacles that stand between where you are and the results or life you want.  The first step to overcoming adversity and problems is to develop an attitude or emotional state-of-mind that can overcome the obstacles. Our attitudes are most affected by our intentions and expectations that create our daily choices and allow us to choose to be better rather than comfortable. This thinking will even start to help you embrace change and stop fighting to hold on to a status quo that may be keeping you average as well. 

Redefine a good day, expect problems and hassles. Become an overcomer, a solution finder, and then you'll begin to experience a, 'Good Day'...everyday. This cycle of behavior will make your life is a journey of solutions that serve others and rewards you with the results and life you want.

A final thought for leaders...You are responsible to teach, prepare and help people set expectations that will allow them to live and work towards a better life. Helping people understand how their expectations and intentions are empowering them or sabotaging them is a good first step.

Change your expectations to prepare for the hassles of life to increase your happiness and improve your results. Expect more of yourself and less of others...These is one of the top traits of leaders and peak performers.

By Mike Moore
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TIPS & TRAITS OF PEAK PERFORMERS

Posted by GozHa on Monday, March 5, 2012

Comfort and familiarity are the enemy of peak performance. You are in danger of losing your edge when you reach a comfortable place or become too familiar with your routines. After reaching a comfort zone when familiarity sets in, it breeds boredom which reduces enthusiasm.  

This comfort and boredom causes people to stop being curious, learning, growing and pursuing new challenges and achievements.  Comfort can never be the primary goal if you want to be a peak performer but it can sneak up on you and sabotage the mind-set needed to be a peak performer.

When you seek comfort and achieve it, the danger is that you'll begin to protect your comfort zone and stop working to change, grow and improve. In fact, you can begin to become defensive and aggressively resisting change.

Albert Einstein defined insanity as, "Doing the same thing over and over and expecting a different result." My definition is, "Most people choose the easy way or path of least resistance, and then expect exceptional results".

Studies have shown most people will fight to stay in an unhappy situation rather than move into an unfamiliar or unknown situation that could bring them happiness. It's giving in to these natural desires for comfort and familiarity that makes most people produce mediocre results. They are the drivers of average behavior. They are the enemies of peak performance.

A peak performers biggest challenge is to reject the natural human desire to seek comfort and make a habit of pursuing change, growth and improvement. It's really an issue of becoming comfortable with the unfamiliar and staying outside your comfort zone. In the end all great achievements begins with self-discipline and the will to take actions other work to avoid.

Peak performers do the things average people avoid. They wake up each day and do the things they don't want to do because they know everything of value in life is the result of actions they don't want to take. One of life's great truths is that extraordinary achievements are on the other side of obstacles. In reality, the greater the achievements you pursue, the more obstacles you'll encounter.
Average achievers are more motivated by discomfort than by the desire to improve and achieve. Most people seek improvement until they are comfortable and then they resist change with the same energy they pursued comfort. 

Coach John Wooden said, "When you think you're through learning, you're through."  The most deadly words in the world are, 'I know that',  because the next thing someone does after they think or say those words is to stop listening, reading or learning.

When things get tough and change is needed, comfort often motivates people to 'hunker down' and 'wait' until things get better rather than taking actions and looking for alternatives to make things better.  Peak performers guard against stopping their forward progress, innovative thinking and advocating change by never seeking comfort.

Peak performers treat comfort as a plateau to be reached and a launching pad to their next achievement. Peak performers keep climbing because they know if they don't they risk falling becasue fighting to maintain your comfort level is a recipe for unhappiness, mediocrity or failure. Average is just not an options to peak performers.

When the time comes that you'd rather be comfortable more than to pursue change, grow and improve, you are at risk of losing what you are so comfortable having. For peak performers, the choice is simple, even though it's not easy. Peak performers change directions and start again with new enthusiasm. Peak performers are energized by change. They view resistance to change as painful, not the change itself. 

Peak performers are great competitors and great competitors usually lose the will to prepare before they lose the desire to perform and achieve. When this happens, performance suffers and the end is near. 

We are facing unprecedented challenges today and new thinking, attitudes and skills are needed to achieve peak performance. The exciting news is it's an interesting time to live and work. 

There really isn't a risk in letting your comfort go because it's almost impossible to maintain it without change, growth and improvement. Holding on to comfort is like holding water in your hands, it will eventually evaporate, won't allow you to use your hands for anything else and it's easier to just find new water when you need it.

To keep your focus and peak performers mind set, set aside a few minutes each day to suspend what you defend. Set aside your beliefs, knowledge and experience while you attempt to learn something that is unfamiliar or unknown. This can even be looking at what you've been resisting, take the other side and try to argue its validity to yourself...Just give yourself a few moments to not be defensive and protect your position to see what else might be possible.
Peak performers re-energize themselves by embracing change and stretching themselves outside their comfort zones.  Be careful that the attitude and strategy to 'hunker down' and "'wait' for things to improve doesn't sneak into your thinking. 

In the pursuit of peak performance you'll have to stop pursuing comfort, resisting change and holding on to your status quo. Instead, you'll need to challenge yourself to think without limits and become a change agent whose pursuit is achieving all that's possible. Remember your goals are to be plateaus and a launching pad pursuing to achieve all that's possible.

By Mike Moore
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